My license is not working. My account is no longer working either. I get username/password not on system errors. I sent an email, but got no response.
Hi @_g8,
We sincerely apologise for any inconvenience you may have experienced.
We have recently migrated to a new platform, and in the midst of transferring thousands of users, some accounts were inconrrectly transferred.
I’m sorry to hear your email didn’t get a response.
To resolve this situation as soon as possible, could you please send me a private message and provide your email account details?
Thank you in advance.
Hi, I’m not sure how to send private messages on this Discourse forum. But the email address for my account is the same one that is attached to this Discourse account. Thanks
The registered email I used when buying the license was web.derome@dralias.com (doesn’t receive emails anymore, so don’t really mind it being public)
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Thanks for that, @_g8!
You should now be able to log in to your account, and your license should work as expected.
Please let me know if this is the case on your end.
Once again, sorry for the inconvenience.
Awesome, it works now. No worries. All’s well that ends well.
Thanks for your help
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