as i can see still have many users would like to use cwilcy but they can not find a way, so i have Two kind thoughts for cwilcy .
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Suggest Louis to lunch a Cwicly INVITED POLICY to let more smart people to use cwicly. INVITED POLICY means people who want to buy cwicly , must find a user (who already using cwicly) to give them a invited code. then cwicly PRO do not sale in public, only sale in private one by one.
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Cwicly send out a free version with declaration( do not provide customer services or any relative promise), May be, need not to send free version on WordPress official plugin store at begining, in order to avoid the comments and supports issue.
Then cwicly can only focus on development and innovation to provide advanced products totally in control freely, and avoid the problems of heavily services and supports struggling.
Market leading products have legs itself(cwicly was,is and will be),
plus
People are always seeking good things(but no none provide),
so it will be have enough paid users
A Faithful & loyal user