Issue with a faulty font in Font Manager

Bugs
1

I installed the font “Roboto Flex”, activated and selected it in Cwicly Global Styles.

It worked fine but now:

2023-05-13_192721
2023-05-13_1927211528×459 56 KB

2023-05-13_192143
2023-05-13_1921431533×797 89.7 KB

  • the font is no longer used backend and frontend
  • I can’t remove the font from Font Manager (Nothing happens and when I click again I have this message: “There was an error: An action is already being processed. Please try again.”)

PS: I deactivated all the plugin but Cwicly to run the above process

I tried to do the same process with another Google font and everything ran fine: install, activation and display.
Is there a process to manually remove a faulty font or to fix this issue?

2

Hi @weedor,

Did you click the green button to the left of the font name in the font manager dialogue?

3

Hi @weedor,

Sorry to hear you’re experiencing trouble with this.
Thank you, @StrangeTech for helping out!

Unfortunately I haven’t been able to reproduce this error on my end.

Could you possibly let me know if any errors appear in your browser console log?
Thank you in advance.

4

Hi @StrangeTech

I can switch this button but here is the result:

2023-05-15_095632
2023-05-15_0956321226×698 84.9 KB

5

@Araminta

The font is installed and activated but there is an error.

2023-05-15_101224
2023-05-15_1012241882×500 94.7 KB

PS: other paragraphs are displayed with font-family: “Roboto”

6

Hi @weedor,

Your screenshot it is annotated with “Flex Roboto” and the font name is “Roboto Flex”. Is there somewhere that the wrong font name is used? Or is that a typo in the screenshot?

7

If you have unclicked it and reclicked it and the font file is still giving a 404 error then it could be a caching issue or some other networking/hosting issue. You mention that Roboto works fine, if you add another local font, does that also work?

8

There are 3 fonts added with Font Manager.
The 2 others works fine: activate/deactivate, frontend display, etc. Everything works perfectly.
I can activate/deactivate “Roboto Flex”, select the font in a block, but the frontend display is not ok. The font misses.

If it is a cache issue, I don’t know how to fix it, because there is no caching plugin and there is the issue whatever browser I use.

I think that the sulution could be to force the desinstallation of the font directly in the table.

@Araminta : if you need, I can provide you an admin access via PM

9

Thank you for clarifying, @weedor.

Thank you for offering temporary access, that would be very helpful to get to the bottom of this!